Refund policy

At Cards Zone, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition.
Returned in their original packaging with all included accessories.
Accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are not eligible for return:

Opened or unsealed trading card booster packs.
Opened collection boxes or products with broken factory seals.
Digital products or gift cards.
Clearance, final sale, or discounted items (unless defective).
Personalized or customized products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped. If you need an exchange, please contact our support team.

Return Shipping

If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.