How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been confirmed.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unopened (where applicable), and returned in their original packaging to qualify for a refund.
How long does it take to receive a refund?
Approved refunds are processed within 5–10 business days to your original payment method. Your bank or payment provider may require additional processing time.
Can I return opened trading card products?
No. Opened or unsealed trading card booster packs, collection boxes, or products with broken factory seals cannot be returned unless they arrive damaged, defective, or incorrect.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. We'll work quickly to resolve the issue.
Do you ship internationally?
Yes. We ship to many countries worldwide. Delivery times and shipping costs vary depending on the destination.
How can I contact customer support?
You can reach our support team by email at support@cardszone.shop. We aim to respond to all inquiries within 24–48 business hours.
Is my payment information secure?
Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information throughout the checkout process.